Frequently Asked Questions (FAQs)

A: Our guidance is that the bouncer can be used from 3 months onwards once the baby can support its head unaided. The bouncer can be used by children up to a weight of 12kg. The maximum recommendation of bouncing time is 20 minutes.

A: Your Little Hoppa bouncer comes with adjustable straps to ensure your baby can enjoy hopping in the optimal position. When securely seated, your baby should just be on its tipsy toes and not flat-footed.

A: Your Little Hoppa 3-in-1 comes with a detailed instruction manual of how to set up each part. This is a simple process, and all parts for set up are provided with your delivery. To make it even easier, we have put together a short assembly video here.

A: Yes, we ship internationally!

— EU-countries: 

A: Our Little Hoppa Baby Bouncer and Little Hoppa 3-in-1 are sent via a large-item courier service. This is a weekday-only service, and orders placed after 1pm will be dispatched the following business day.

Delivery cost and time will vary depending on your EU destination. These will be calculated once you add items to your basket and enter your delivery address at checkout. Your tracking email will provide an estimated delivery date. As a guideline, we expect all EU orders to be delivered within 3–7 working days.

— Non-EU countries: 

A: If you are visiting us from outside the UK or EU, welcome! We are a UK-based company and have successfully shipped Little Hoppa products to the USA, UAE, Singapore, Australia, and beyond. 

Please contact our team at hello@littlehoppa.com with your full address and order details for a bespoke shipping quote.

Orders shipped outside the UK/EU do not include local taxes or duties, which are payable by the recipient on import.

— UK customers:
A: Standard delivery within the UK costs £5 for smaller items (teethers, hanging toys, or playmat). Shipping the bouncer or the 3-in-1 within the UK is £15.

— EU customers:

A: Delivery cost and time will vary depending on your EU destination. These will be calculated once you add items to your basket and enter your delivery address at checkout. Your tracking email will provide an estimated delivery date. As a guideline, we expect all EU orders to be delivered within 3–7 working days.

Please note that the delivery costs vary based on the country/Eurozone you are located in. You can find the price groupings here.

- International Customers:

A: Please contact our team at hello@littlehoppa.com with your full address and order details for a bespoke shipping quote.

How do I return a product?

You have 30 days to change your mind and decide to return the product to us. This does not affect your rights in the event of a product being faulty. 

Please find our full returns policy outlined here to learn about how a return can be made.

If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team at hello@littlehoppa.com.